Cancellation Policy

Home / Cancellation Policy

Cancellation and Refund Policy

At The Sanctuary we understand that unplanned situations can arise and you may need to cancel or re-schedule an appointment. If that happens we respectfully ask for 24 hours notice in advance.

Our therapists want to be available for your needs and the needs of all our clients. When a client does not attend for a scheduled appointment, another client loses the opportunity to be seen.

If you miss your appointment or cancel it with less than 24 hours notice you will be charged the full treatment price.

Our Cancellation Policy applies to a Gift Voucher booking too. Obviously if The Sanctuary is unable to fulfil their obligation to you, the client, a full refund will be considered.

Thank you for being a valued client and for your understanding and co-operation. This policy will enable us to better serve the needs of all our clients.

*Please note that we are a non-smoking establishment.